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Legal notice

Reason of the operating company: COTE BRUNE
Registered office address: 6 RUE DES COTES BRUNES 38860 LES DEUX ALPES
Email : cotebrune@orange.fr
Telephone : 04 76 80 54 89
Share capital : €20,608.00
Individual VAT registration number : FR44420507071
RCS number: Grenoble B 420 507 071
Siret number : 42050707100017
Photo credit : ©Eliophot – iStock – Luka Leroy Les 2 Alpes Tourist Office.
Icon credits: Icons created by Eucalyp, surang, monkik, Freepik from www.flaticon.com
Editor-in-chief : Didier BEL

This website is hosted by: Group Dis at 28, rue des Arts, 59800 Lille (03 20 09 11 68)

Liability

By accessing this website, you are informed that the use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. COTE BRUNE and ELIOPHOT cannot be held liable for any errors or omissions; the publisher also reserves the right to amend and update the information on the website at any time.

Copyright

In accordance with the French Intellectual Property Code, reproduction for any purpose other than private use, sale, distribution, publication, adaptation or communication, in whole or in part, of the data (presentation, layout of the website, photographs, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the rights holders mentioned above.

Data Protection

Any user who has submitted information that is directly or indirectly personally identifiable has the right to access and rectify such information in accordance with Law No. 78-17 of 6 January 1978 (Data Protection Act) by contacting the website administrator.

Protection of personal data

Identity of the data controller

The Website is published by the operating company, whose contact details are given above.
Access to the website and the use of its content are subject to the terms of use set out below.

Nature of personal data

The term «personal data» refers to any personal information that you may share with the operating company and which may enable the latter, directly or indirectly, to identify you as a natural person, for example when visiting the website, when making an enquiry, booking a room or other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company’s website.

Whether the information requested is mandatory or optional is indicated at the time of collection by an asterisk «* ». Information marked with an asterisk is mandatory as it is essential for processing your various requests. Other information is intended to help us get to know you better and to improve the services offered to you. It is, therefore, optional.

The operating company collects and processes, in particular, your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When is your personal data collected?

  • When you browse the website (IP address and cookies) and view products or services;
  • You share your feedback or comments with the operating company in certain sections, via questionnaires or contact forms, or on the operating company’s official social media pages;
  • You send an email to the operating company;
  • You subscribe to the newsletter mailing list;
  • You share a page or an offer by sending an email or via a social media platform;
  • You complete a satisfaction survey;
  • You request a quote.

Data storage

The information collected is stored in our various booking systems in secure, SSL-certified databases.

This database includes: customers" names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your preferences regarding rooms, meals, drinks and other services, as well as your history of stays at our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

  1. To manage your enquiries and bookings, as well as any loyalty programmes;
  2. To improve and personalise the operator’s services in order to facilitate your browsing of the website;
  3. To manage and monitor the entire customer relationship;
  4. To manage subscriptions to the operator’s news and promotional offers (newsletter);
  5. To manage all your requests for access in accordance with current legislation;
  6. To manage outstanding payments and disputes;
  7. To manage applications in response to job vacancies advertised by the operating company that have caught your attention, or any unsolicited applications;
  8. To measure quality and satisfaction.

If you do not provide the required information, your request cannot be processed.

The operating company’s commitments regarding the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. You will be informed in advance whether the information to be provided to the operating company as part of the data collection carried out on the website is optional or mandatory, as indicated by the »*" " asterisk. The operator collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance:

The operator collects and processes only the personal data necessary for the proper handling of your enquiry or for the personalisation of the services offered to you.

Data retention period:

The operator retains your personal data only for the period necessary for its processing in accordance with the provisions of applicable law.

Security and confidentiality:

The operator undertakes to take the necessary measures to ensure the confidentiality of data and not to disclose it to unauthorised third parties.

We may be required to pass on your personal information to local authorities, if required by law or in the context ofan investigation and in accordance with local regulations.

As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP addresses), the type of browser used, the internet service provider, referring and exit pages, the operating system, the date, time and clickstream data.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you personally and cannot, on their own, reveal your identity.

Respect for your rights:

You are hereby informed of your rights to access, access, rectification and objection on legitimate grounds, as well as your right to object to commercial marketing in accordance with the provisions of Law No. 78-17 of 6 January 1978.

Rights of access, rectification and objection:

In accordance with Law No. 78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties, you have the right, upon simple written request, to access and rectify information concerning you.
You may also, on legitimate grounds, object to the processing of your personal data.

To exercise any of these rights and obtain a copy of your personal data, simply contact the operating company, whose contact details are provided at the start of these Legal Notices.

Cookies

When you visit the website, certain information relating to your device’s browsing activity may be stored in files known as "cookies" installed on your device, subject to any preferences you may have set regarding cookies, which you can change at any time.

A cookie is a small text file stored in a dedicated area of your device’s hard drive when you access an online service via your web browser. It enables the issuer toto identify the device on which it is stored, for the duration of the cookie’s validity or storage period.

The cookies issued by the operating company are used for the purposes described below, for the duration of the relevant cookie’s validity, subject to your preferences as determined by the settings of the web browser you use when visiting the website, which you may change at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the website’s pages

Only the issuer of a cookie can read or modify the information contained therein.

Various types of cookies are used on the website, each serving different purposes. Some are necessary for you to use the website.

Analytical cookies

These are cookies that enable the operating company to:

  • to generate statistics and analyse various elements of the website (sections and content visited, navigation paths) in order to improve the browsing experience offered;
  • to count the total number of adverts displayed by the company in its advertising spaces, to identify these adverts, their number of impressions, the number of clicks and browsing information.

Examples of analytics cookies

  • _ga Analytics: recording of browsing data
  • __utm Analytics: recording of browsing data
  • _gac Campaign: recording of browsing data for advertising campaigns

Social media cookies and plug-ins (social media buttons)

The operating company mayinclude tools on the website that allow you to share content with others or to let those others know that you have viewed or expressed an opinion on content on our site. This is particularly the case with «Share» and "Like" buttons from social media platforms such as Facebook, Twitter, etc.

The operator has no control over the methods used by the following social media platforms to collect information:

  • Facebook Connect: logging in using your Facebook account;
  • Facebook Social Graph: sharing the page on Facebook;
  • Pinterest: sharing the page on Pinterest;
  • LinkedIn: sharing the page on LinkedIn;
  • Instagram: sharing the page on Instagram.

Cookies and device identifiers for the purpose of securing transactions

Please note that when you place an order, the operator, or its service providers acting on its behalf, may place cookies or collect information relating to your device, in particular the information (technical security attributes) necessary to recognise your device (computer, tablet or mobile phone) in order to identify it for the purpose of securing transactions in your best interests.

Advertising cookies

Advertising content (graphics, animations, videos, etc.) displayed in the operator’s advertising spaces may contain cookies issued by third parties which, whilst the cookies remain valid, may be used to track clicks and to offer you the most relevant adverts based on your browsing behaviour, interests and preferences.

Refusing advertising cookies does not affect your use of the website and will not stop advertising on the website or on the internet. It will simply result in the display of adverts that do not take your interests or preferences into account.

These cookies are mainly managed by advertising networks. We cannot list them all:

  • AdWords: purchase of sponsored keywords displayed on Google
  • Facebook Custom Audience
  • targeted advertising: recording of browsing history

Advertising targeting

The website may contain cookies issued by third parties (advertising agencies and tools) and allow these third parties, for the duration of the cookie’s validity, to collect browsing data relating to devices connecting to our websites, as well as to offer you advertising content that may correspond to your previous browsing activity on the site.

Under no circumstances does the collection of this data enable these service providers to identify you personally. Your surname, first name, username, postal address, email address and password are never disclosed to third parties without your prior and explicit consent.

Your choices regarding cookies

There are several options available to you for managing cookies. Any settings you choose may affect your browsing experience and your access to certain services that require the use of cookies.

The options available to you via your web browser

You can customise your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, conversely, so that they are blocked.

Blocking cookies

If you block cookies, certain features, such as logging in / logging into your personal account, and the personalisation of your browsing experience (such as selecting your preferred language) will no longer be available.

The operating company accepts no liability for any consequences arising from the reduced functionality of its services and features due to the refusal of cookies.

How can you manage your preferences, depending on the browser you use?

The settings for managing cookies and your preferences vary from one browser to another. These are described in your browser’s help menu, which will explain how to adjust your cookie preferences.

For Internet Explorer™:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the Tools button, then Internet Options. On the General tab, under Browsing history, click Settings. Click the View Files button. Click the Name column header to sort all files in alphabetical order, then scroll through the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.

For Safari™ :

https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, select the Edit menu > Preferences. Click Security. Click Show Cookies. Select the cookies that contain the name of the operating company and click Delete or Clear All. After deleting the cookies, click Done.

For Chrome™:

https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. In the browser toolbar, click on More. Hover over "More tools", then click "Clear browsing data". In the "Clear browsing data" window, tick the boxes for «Cookies and other site and plug-in data» and «Cached images and files». Use the menu at the top to select the amount of data you wish to delete. Select «From the beginning» to delete everything. Click «Clear browsing data».

For Firefox™:

https://support.mozilla.org/fr/kb/Enableanddsactivatethecookies
Or
Go to the ‘Tools’ tab in your browser, then select the ‘Options’ menu. In the window that appears, choose ‘Privacy’ and click on ‘Delete specific cookies’. Locate the files containing the name of the operating company. Select them and delete them.

For more information on cookies

The operator invites you to visit the CNIL website at the following address: https://www.cnil.fr/fr/cookies-tools-to-manage-them

Referral to the Consumer Ombudsman

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer the matter to the Tourism and Travel Ombudsman, whose contact details are currently as follows:
Tourism and Travel Ombudsman,
MTV Médiation Tourisme Voyage
PO Box 80 303
75823 Paris Cedex 17